Browsing Category : Service

What does CX have to do with Sales


About a month ago, I had an opportunity to do a #Twitter #Chat with Jordan Barta (@jordan57) from #saleshacker.  Sales Hacker (https://www.saleshacker.com) is an organization that provides value and content to sales professional.  You may ask yourself, so what does customer experience have to do with sales?  Have a read of my responses to the questions: I define #CX as…

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Why Customer Experience Is Your Key To SMASHING Sales Targets


A few weeks ago I had a great converstaion with Will Barron about how Customer Experience is so important to sales people and organizations!  Will has a great way about his show and interviews, I highly recommend that you subscribe to his podcast. Click below to listen to the entire podcast! http://bit.ly/WBPC240 How do you believe that Customer Experience is…

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Where does Customer eXperience begin?


I’ve been thinking about this question for some time – are we missing the boat when it comes to  where customer experience begins? During a recent post Andy Taylor, a friend and thought leader in sales enablement, and I we’re having a conversation on LinkedIn where he identified the importance of defining your ideal customer profile (ICP).  At that moment,…

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Management, Will, or Laziness??


Last week I wrote a blog around disqualifications of opportunities within your sales pipeline. Thank you for all of the great comments which sparked conversations and another blog post.  One of the conversations I wanted to address in this week’s blog was the concept of sales execution failure – is it management challenges, individual will, or pure laziness?  The conversation…

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$CA – “The Sales Change Agent”


WELCOME The Sales Change Agent ($CA) is a place where the sales, marketing, and services communities can come together to discuss the sales world today.  We will discuss the changes in sales and the customers buying journey. Please feel free to comment and subscribe for the latest content in the CX Revolution!

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