Browsing Category : Collaboration

3 Myths of Customer eXperience?


When I meet with a customer, the first question is “How do you define customer experience”?  I ask this questions to ensure we are on the same wave length.  The different answers I get to this question inspired this post because I believe there are a few myths that need to be dispelled.  In this post we will look into…

Read More »

Collaboration is Customer Experience


Recently I had a conversation with friends in Atlanta, Duane Cummings and Alan Schaefer about Collaboration and whether collaboration is innate or can be learned. Alan mentioned, “Think about what a detective would say to you during an interrogation….”So, you realize it’s in all of our best interests to cooperate.” Which is not usually the case. Notice how they don’t…

Read More »