Browsing Category : Collaboration

3 Myths of Customer eXperience?

When I meet with a customer, the first question is “How do you define customer experience”?  I ask this questions to ensure we are on the same wave length.  The different answers I get to this question inspired this post because I believe there are a few myths that need to be dispelled.  In this post we will look into…

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Collaboration is Customer Experience

Recently I had a conversation with friends in Atlanta, Duane Cummings and Alan Schaefer about Collaboration and whether collaboration is innate or can be learned. Alan mentioned, “Think about what a detective would say to you during an interrogation….”So, you realize it’s in all of our best interests to cooperate.” Which is not usually the case. Notice how they don’t…

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